Learner Terms

Learner Terms

Simplified English

LEARNER — ROLE-SPECIFIC TERMS

These terms apply to anyone registering or booking as a Learner and supplement the General Terms of Service.

1. Accurate Information

Learners must give true information about themselves and their English-learning needs.

Information about English level and learning goals must be accurate so that a proper lesson can be given.

2. Bookings

Learners must check booking details before confirming a booking.

Learners must attend at the correct:

  • date;
  • time;
  • venue;
  • venue space;
  • lesson duration.

3. Punctuality

Learners should arrive early enough to start the lesson on time.

Late arrival does not usually allow a Learner to extend the lesson.

4. Venue Conduct

Learners must respect venue staff, other customers, property and facilities.

Learners must follow venue rules about food, drinks, noise, smoking, security and allowed areas.

5. Lesson Participation

Learners must take part reasonably in lessons and treat Animators, Helpers and Assistants with respect.

When a lesson includes a student-led activity with a Helper, Learners must follow the activity instructions.

6. Cancellation

Learners must follow the Platform’s cancellation rules.

Repeated no-shows or late cancellations may lead to booking restrictions or suspension.

7. Personal Safety

Learners should tell the Animator or venue staff about any safety concerns.

Learners are responsible for their own belongings while at a venue.

8. Acceptance

By registering or booking as a Learner, you agree to these Learner terms.

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Information

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